Support
Contact & Support
Our team helps with plan purchases, card payments via Checkout.com, crypto payments via Cryptomus, viewer delivery, and dashboard questions.
General support
Questions about your account, channels, autostart, or viewer delivery.
support@getstreamviews.comBilling & refunds
Invoices, payment confirmations, refund requests, and duplicate charges.
billing@getstreamviews.comResponse time
We usually reply within a few hours on business days. Most delivery or billing issues are resolved the same day.
What we sell
A cloud dashboard that sends concurrent viewers and live chat activity to your Twitch or Kick stream, plus views for your VODs and clips. Everything runs in the browser — there is nothing to download and no proxies to supply.
New accounts get 7 days of full dashboard access with no card required.
Delivery
Access to your plan is immediate once payment confirms. With autostart enabled, viewers begin arriving within a couple of minutes of your channel going live, and top up automatically while you stay live.
VOD and clip views are delivered in batches over the window you pick, from instant up to several days.
Payments & billing
All prices are shown and charged in US dollars. We accept major credit and debit cards through Checkout.com and cryptocurrency through Cryptomus.
Plans are prepaid by the day, week, or month. There is no contract and nothing renews without a new payment.
Cancelling
Cancel any time from your dashboard — your plan stays active until the period you already paid for runs out, and you are not charged again.
If you would rather we handle it, email billing@getstreamviews.com and we will cancel it for you.
Before you email us
- Include the email address on your GetStreamViews account.
- For billing issues, include your plan type (Day, Week, or Month) and approximate purchase date.
- Make sure your Twitch or Kick channel is connected and set to public while delivery is active.
- Refund eligibility is described in our Refund Policy.
Not satisfied with how something was handled? Reply to the same thread and ask for it to be escalated, or email legal@getstreamviews.com — complaints are reviewed separately from day-to-day support.